2400 Privacy Policy — User Information Protection

When you register or use the 2400 platform, we collect certain types of information for account management, transaction processing, and service improvement purposes. The categories of information collected are as follows:

Account Information

• Username, password (encrypted), and email address.
• The phone number provided during registration.
• Identity verification information if requested for security purposes.

Device & Browser Information

• Device type, operating system, and web browser version in use.
• IP address and general location data (state/country) for access control purposes.
• Session cookies and user preferences to maintain login state and interface settings.

Payment & Transaction Information

All transactions on 2400 are processed in Malaysian Ringgit (RM). We maintain a history of deposits and withdrawals for audit and customer support purposes. Bank account numbers and digital wallet details are stored in a format governed by industry data security standards — we do not directly store credit card numbers or complete payment information.

Platform Usage Data

• Pages visited, buttons clicked, and session duration within the platform.
• Betting history and game records associated with your account.

2400 uses collected information solely for purposes related to platform operations and improving the user experience. We do not use your information for any purpose not stated in this policy.

• Account management: Verifying your identity, processing logins, and keeping your account secure.
• Transaction processing: Processing deposits and withdrawals in RM and generating transaction records.
• Customer support: Responding to enquiries and resolving issues reported by users.
• Platform improvements: Analysing usage patterns to improve the platform's interface, speed, and features.
• Security compliance: Detecting and preventing fraudulent activity, duplicate accounts, or unauthorised access.
• Service communications: Sending important notifications related to your account, security, or changes to our terms (not unsolicited advertisements).

The 2400 platform uses cookies and similar session tracking technologies to ensure the platform functions correctly and to deliver a personalised experience to users.

Types of Cookies Used

• Session cookies: Keeping you logged in until you close your browser or manually log out.
• Preference cookies: Saving your language, layout, and display preferences as you have set them.
• Internal analytics cookies: Measuring page performance and navigation patterns for platform development purposes.

You can disable cookies through your browser settings, but this may affect certain platform features such as auto-login and preference saving.

User data security is a top priority at 2400. All collected information is stored on servers protected with SSL encryption and strict access controls.

Data Retention

Your data is retained for as long as your account remains active. After account closure, certain information such as transaction records may be kept for the period required by applicable audit obligations or Malaysian law.

Third-Party Sharing

2400 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:

• Authorised payment processing providers to complete your RM transactions.
• Authorities or law enforcement agencies when lawfully required under Malaysian law.
• Affiliated companies or technical service providers bound by strict confidentiality agreements.

As a 2400 platform user, you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the personal information we hold relating to your account. This request can be submitted via our customer support email.

Right of Rectification

If you find that any information in your account is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through the account settings within the 2400 platform.

Right to Erasure

You may request the deletion of your account and personal data by contacting our support team. Requests will be processed subject to applicable legal obligations and record-keeping requirements. For more information on these rights, you may review our FAQ section us.

2400 reserves the right to amend or update this Privacy Policy at any time. Changes take effect immediately upon being published on the platform. Users are encouraged to review this page periodically to stay informed about how we handle your personal data.

Your continued use of the 2400 platform after any updates to this policy are published will be considered your acceptance of the latest version of the Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding your data privacy, please reach out to the 2400 support team via:

• Email: [email protected]
• Response hours: Daily, 9am – 10pm Malaysia time

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring your rights as a user are fully respected.